Retirement is a week filled with Saturdays and Sundays interrupted only occasionally by a holiday.

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Wednesday, July 8, 2009

The Fiber Optic Dangle

Today's lesson...what to do when you're watching TV at 7:00AM and the picture suddenly freezes:

1. Check the other TVs in the house to see if they're frozen too. Yep
2. Check the phone for a dial tone. None
3. Check the computer for Internet access. No connection
4. Scream loudly.
5. Go outside the house to see your FIOS cable dangling from the utility pole across the street.
6. Call Verizon, wait 15 minutes for a representative, explain the problem and finally get promised a technician home visit some time before 2:00PM.

And that is how my day started. When the technician arrived (thankfully sometime around 9:30AM,) he smiled and pointed to the trash barrels which were out by the curb. Apparently, Verizon has had a number of FIOS cables downed by trash trucks as they go from house to house extending their mechanical arms to pick up the trash bins. Definitely not a good thing!

So the technician reattached our FIOS cable placing it higher on the side of the house so that it doesn't hang so low across the street from the utility pole. He thinks that should solve our trash truck problem...or not. Here's hoping...


Renee said...

I hope that works out for you, but wouldn't it be in their best interest to hang the wire up higher in the first place?

Sweet Virginia Breeze said...

Hope your wires are still attached as they should be. That is not a good way to start the day.

You have an award over at my blog.

Kathy said...

I'm really impressed that you could get through to them so quickly.
Came to you via Sweet VA Breeze. Will be stopping by again.

rosemary said...

If only our TV/Internet issues we so easily solved.....500 bucks later and my Internet speed is one notch above dial up instead of 1/2 notch.

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